In the final week now before blast-off and I decided it was time to start the final fitout of the car. Then I remembered that I couldn’t put the cargo barrier in because two weeks ago I had a dealer tell me they couldn’t fix the part they broke in pre-delivery and would have to get a new one. No problem, in stock in Sydney and we’ll give you a call in the next couple of days. Except they didn’t. But fortunately I was reminded of their slackness by the now-routine SMS asking me how delighted I was with my previous contact. So I rang them. Yes we have it, no, they didn’t tell us (in service) that they (in parts) had it. Make a booking and we’ll fit it next week. No, I don’t think so says I dropping the needle in the groove. “You broke it, then didn’t tell me it was ready like you said you would, now you are going to tell me you can’t find a suitable time and then you will send it back because it has taken too long. I just need it fixed, so give me the part and I’ll do it myself”. “Blah blah warranty blah”. Sorry, don’t need excuses… Ok, hang on, I’ll see what I can do. Rings me back. If you come in at 1:30, we’ll do it while you wait. Funny that, it took 30 minutes, rather than two weeks.
Then, similar story with the door moulding. Different dealer – gave up on the other guys. They can do it Wednesday, even though they didn’t know they had the part either…
Let’s just say that given the huge amount of customer service I have now experienced with the two local guys, I have decided to ditch the final service before blast off and am investigating the dealer in Kununurra, which should be around about when it is due. Seems they don’t know what a website is, so I’ll call them and see if they know what a Pajero is.
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